SHIPPING AND HANDLING POLICY
We ship worldwide. Merchandise will be sent within 24-48 business hours from the order date and will take 5-10 business days for standard delivery anywhere within the United States. Standard International shipping will take 10-20 business days. Please note that COUTURE SWANK is not responsible for any potential delay after your item has been shipped as ship times do vary depending on your package origin and destination. Additional customs fees do apply. For more information on those fees please contact your postal office or local government. COUTURE SWANK does not enforce these fees so we are not able to waive the fee upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees of $25.00 are non refundable. Please see our FAQ section for more detailed information on shipping options we provide for your country.
For Oversize orders - in addition to the standard shipping fee, an additional $20.00 oversize fee will be applied.
Please note all Express, Expedited, and International parcels MUST be shipped to the billing address of the cardholder. In the event your billing address and shipping address do not match your order will be placed on hold and you will be contacted by one of our customer service representatives.
RETURN & EXCHANGE POLICY
Regular priced Items bought on COUTURESWANK.com will gladly be accepted for return for a store credit or exchange within 10 days of the purchase date. All merchandise must be received back in its original form. It must not be altered, damaged, and for bathrobes, pillows, throws, paper goods and towels, it must be free of any stains, odors, or distinct smells including perfume. We only offer STORE CREDIT for Returns. All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS, ARTWORK and CANDLES ARE FINAL SALE. If such items are returned, they will be discarded. To make a return for store credit or exchange please fill out the form included inside your parcel and send it back by TRACKABLE MAIL with your returned merchandise. Please make sure you keep your tracking number. Once your return parcel is received processing time is 7-10 business days to process your return, you will receive an email with the details of your store credit. A standard shipping fee of $15.00 to US and $25.00 to Canada and Worldwide will be charged to your card in the event of an exchange for S&H.
For any return inquires please contact us at firstname.lastname@example.org. You will receive a response within 24-48 business hours.